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How do I know I can trust the service sellers on your site?
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Unfortunately, just like any other directory, there are no guarantees. SetYourRate.com exists simply to bring together service providers with the people who need those services. We do not authenticate any of our sellers, nor does their listing on the site imply any sort of recommendation. It is your responsibility as a buyer to make the appropriate checks before buying services from individuals. There are the same key factors to consider when buying services from our sellers as there are from any other supplier. Caveat Emptor - buyer beware!
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How do I know I'm paying safely for services?
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Like any other service transaction, you will probably not be expected to pay until you are satisfied with the service you have received. The method of payment will be agreed in advance with the service provider. For extra security, particularly when paying in advance or paying a deposit, avoid using cash as you will have no proof of payment. You may find that your credit card offers some protection in the event of problems, but you should check this in advance.
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What if I am asked to pay up front?
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It is not unreasonable for a supplier to ask for a small deposit, particularly if they're undertaking a high value service. However, please make sure you've made thorough checks and are completely happy with the validity of the service provider before you part with any payment. Be very careful of suppliers who ask for full payment in advance.
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Should I give my credit card or bank details online?
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No, never. Although we take every precaution to ensure the safety and security of our network, we cannot guarantee it. You should never give your personal details online.
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I have received an email asking for my bank details, what should I do?
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Do not respond to it and let us know immediately. Neither SetYourRate.com nor any of our reputable sellers will ask you for your financial details over the internet. Any email which does so is fraudulent, even though it may look exactly like a genuine email from us. To be safe, it is best to keep up-to-date with all the latest internet scams through regular visits to sites such as www.getsafeonline.org
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Should I give the seller my personal details?
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SetYourRate.com provides a safe environment for buyers and sellers to negotiate as all emails are routed through our internal messaging system without your personal details being revealed. However, once you're satisfied your seller is genuine you may have to give them some personal details, such as your address or telephone number, so that you can progress with the transaction. To be sure you're buying safely online, do not release such details until you are confident about the other party.
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What precautions should I take when buying services from a stranger?
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We hope that all our sellers are reputable, decent, and honest and we want all our members to enjoy safe meetings and transactions via the internet. However, it is sensible, particularly for women and vulnerable people such as the elderly, to take the same precautions you would in any other walk of life. For example:
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Do not let a stranger into your house until you've verified their identity, and do not let anyone into your home when you're alone, unless you're sure you can trust them.
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Do not go alone to someone else's house or business premises on your first visit. Take a friend or family member along with you until you feel comfortable with the relationship.
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If at any point you feel uncomfortable with the seller, let them know and ask them to leave, or leave yourself.
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What if I do not receive the services I have paid for?
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SetYourRate.com cannot intervene in disputes between buyers and sellers. If you have a grievance you should consult your local trading standards association or Citizens Advice Bureau. This is why we recommend that all buyers reassure themselves of the quality and reliability of the service provider before entering into a transaction. See our terms and conditions for details.
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